{"id":5841,"date":"2026-06-10T14:23:14","date_gmt":"2026-06-10T17:23:14","guid":{"rendered":"https:\/\/www2.unifap.br\/medicina\/?page_id=5841"},"modified":"2026-06-26T22:43:04","modified_gmt":"2026-06-27T01:43:04","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/www2.unifap.br\/medicina\/transparencia\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5841\" class=\"elementor elementor-5841\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1da6429 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1da6429\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fe57c6b\" data-id=\"fe57c6b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-43b5038 elementor-widget elementor-widget-heading\" data-id=\"43b5038\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ouvidoria<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d2ba26 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d2ba26\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b3ec37a\" data-id=\"b3ec37a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25cf571 elementor-widget elementor-widget-toggle\" data-id=\"25cf571\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3961\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3961\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Defini\u00e7\u00e3o:<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3961\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3961\"><p>A Ouvidoria \u00e9 a unidade institucional respons\u00e1vel por receber, analisar, encaminhar e acompanhar manifesta\u00e7\u00f5es da comunidade universit\u00e1ria e da sociedade em geral, atuando como canal de comunica\u00e7\u00e3o entre os cidad\u00e3os e a administra\u00e7\u00e3o da universidade.<\/p><p>A Ouvidoria tem como finalidade promover a participa\u00e7\u00e3o social, a transpar\u00eancia administrativa, a melhoria dos servi\u00e7os p\u00fablicos e a defesa dos direitos dos usu\u00e1rios, contribuindo para o aperfei\u00e7oamento da gest\u00e3o universit\u00e1ria.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3962\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3962\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Servi\u00e7os:<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3962\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3962\"><p>Entre as manifesta\u00e7\u00f5es normalmente tratadas pela Ouvidoria est\u00e3o:<\/p><ul><li>Reclama\u00e7\u00f5es sobre servi\u00e7os ou procedimentos institucionais;<\/li><li>Den\u00fancias de irregularidades;<\/li><li>Solicita\u00e7\u00f5es de provid\u00eancias;<\/li><li>Sugest\u00f5es para melhoria das atividades da universidade;<\/li><li>Elogios a servidores, setores ou iniciativas institucionais;<\/li><li>Pedidos de simplifica\u00e7\u00e3o de processos administrativos;<\/li><li>Demandas relacionadas ao acesso \u00e0 informa\u00e7\u00e3o.<\/li><\/ul><p>Nas universidades federais, as Ouvidorias integram o sistema de ouvidorias do Poder Executivo Federal e costumam atuar em conformidade com a legisla\u00e7\u00e3o federal sobre participa\u00e7\u00e3o, prote\u00e7\u00e3o dos usu\u00e1rios de servi\u00e7os p\u00fablicos e transpar\u00eancia administrativa.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3963\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3963\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Contato:<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3963\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3963\"><p><strong>E-mail:\u00a0<\/strong>ouvidoria@unifap.br<strong><br \/>Atendimento:<\/strong>\u00a0de Segunda \u00e0 Sexta-feira: das 08:00 \u00e0s 12:00h e das 14:00 \u00e0s 18:00h.<br \/><strong>Site da Ouvidoria da UNIFAP:<\/strong>\u00a0<a href=\"https:\/\/www2.unifap.br\/ouvidoria\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www2.unifap.br\/ouvidoria\/<\/a><br \/><strong>Plataforma Integrada de Ouvidoria e Acesso \u00e0 Informa\u00e7\u00e3o \u2013 Fala.BR:\u00a0<\/strong><a href=\"https:\/\/falabr.cgu.gov.br\/web\/home\" target=\"_blank\" rel=\"noopener\">https:\/\/falabr.cgu.gov.br\/web\/home<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ouvidoria Defini\u00e7\u00e3o: A Ouvidoria \u00e9 a unidade institucional respons\u00e1vel por receber, analisar, encaminhar e acompanhar manifesta\u00e7\u00f5es da comunidade universit\u00e1ria e da sociedade em geral, atuando como canal de comunica\u00e7\u00e3o entre os cidad\u00e3os e a administra\u00e7\u00e3o da universidade. A Ouvidoria tem como finalidade promover a participa\u00e7\u00e3o social, a transpar\u00eancia administrativa, a melhoria dos servi\u00e7os p\u00fablicos e&#8230;<\/p>\n","protected":false},"author":258,"featured_media":0,"parent":5835,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-5841","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/www2.unifap.br\/medicina\/wp-json\/wp\/v2\/pages\/5841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www2.unifap.br\/medicina\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www2.unifap.br\/medicina\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www2.unifap.br\/medicina\/wp-json\/wp\/v2\/users\/258"}],"replies":[{"embeddable":true,"href":"https:\/\/www2.unifap.br\/medicina\/wp-json\/wp\/v2\/comments?post=5841"}],"version-history":[{"count":17,"href":"https:\/\/www2.unifap.br\/medicina\/wp-json\/wp\/v2\/pages\/5841\/revisions"}],"predecessor-version":[{"id":7513,"href":"https:\/\/www2.unifap.br\/medicina\/wp-json\/wp\/v2\/pages\/5841\/revisions\/7513"}],"up":[{"embeddable":true,"href":"https:\/\/www2.unifap.br\/medicina\/wp-json\/wp\/v2\/pages\/5835"}],"wp:attachment":[{"href":"https:\/\/www2.unifap.br\/medicina\/wp-json\/wp\/v2\/media?parent=5841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}