{"id":187,"date":"2026-06-19T16:01:05","date_gmt":"2026-06-19T19:01:05","guid":{"rendered":"https:\/\/www2.unifap.br\/terapiaocupacional\/?page_id=187"},"modified":"2026-07-22T21:24:05","modified_gmt":"2026-07-23T00:24:05","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/www2.unifap.br\/terapiaocupacional\/transparencia\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"187\" class=\"elementor elementor-187\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49d8c6b9 e-flex e-con-boxed e-con e-parent\" data-id=\"49d8c6b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9adac3f e-flex e-con-boxed e-con e-parent\" data-id=\"9adac3f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c108eb0 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"c108eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-c108eb0\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"c108eb0\" data-accordion-type=\"toggle\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"definio\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2021\"><span class=\"eael-accordion-tab-title\">Defini\u00e7\u00e3o:<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2021\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"definio\"><p style=\"text-align: justify\">A Ouvidoria \u00e9 a unidade institucional respons\u00e1vel por receber, analisar, encaminhar e acompanhar manifesta\u00e7\u00f5es da comunidade universit\u00e1ria e da sociedade em geral, atuando como canal de comunica\u00e7\u00e3o entre os cidad\u00e3os e a administra\u00e7\u00e3o da universidade.<\/p><p style=\"text-align: justify\">A Ouvidoria tem como finalidade promover a participa\u00e7\u00e3o social, a transpar\u00eancia administrativa, a melhoria dos servi\u00e7os p\u00fablicos e a defesa dos direitos dos usu\u00e1rios, contribuindo para o aperfei\u00e7oamento da gest\u00e3o universit\u00e1ria.<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"servios\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-2022\"><span class=\"eael-accordion-tab-title\">Servi\u00e7os:<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2022\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"servios\"><p style=\"text-align: justify\">Entre as manifesta\u00e7\u00f5es normalmente tratadas pela Ouvidoria est\u00e3o:<\/p><ul style=\"text-align: justify\"><li>Reclama\u00e7\u00f5es sobre servi\u00e7os ou procedimentos institucionais;<\/li><li>Den\u00fancias de irregularidades;<\/li><li>Solicita\u00e7\u00f5es de provid\u00eancias;<\/li><li>Sugest\u00f5es para melhoria das atividades da universidade;<\/li><li>Elogios a servidores, setores ou iniciativas institucionais;<\/li><li>Pedidos de simplifica\u00e7\u00e3o de processos administrativos;<\/li><li>Demandas relacionadas ao acesso \u00e0 informa\u00e7\u00e3o.<\/li><\/ul><p style=\"text-align: justify\">Nas universidades federais, as Ouvidorias integram o sistema de ouvidorias do Poder Executivo Federal e costumam atuar em conformidade com a legisla\u00e7\u00e3o federal sobre participa\u00e7\u00e3o, prote\u00e7\u00e3o dos usu\u00e1rios de servi\u00e7os p\u00fablicos e transpar\u00eancia administrativa.<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"contato\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-2023\"><span class=\"eael-accordion-tab-title\">Contato:<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2023\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"contato\"><p><strong>Atendimento:<\/strong>\u00a0de Segunda \u00e0 Sexta-feira: das 08:00 \u00e0s 12:00h e das 14:00 \u00e0s 18:00h.<br \/><strong>E-mail:\u00a0<\/strong><span style=\"color: #3366ff\">ouvidoria@unifap.br<\/span><br \/><strong>Site da Ouvidoria da UNIFAP:<\/strong>\u00a0<a href=\"https:\/\/www2.unifap.br\/ouvidoria\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www2.unifap.br\/ouvidoria\/<\/a><br \/><strong>Plataforma Integrada de Ouvidoria e Acesso \u00e0 Informa\u00e7\u00e3o \u2013 Fala.BR:\u00a0<\/strong><a href=\"https:\/\/falabr.cgu.gov.br\/web\/home\" target=\"_blank\" rel=\"noopener\">https:\/\/falabr.cgu.gov.br\/web\/home<\/a><\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Defini\u00e7\u00e3o: A Ouvidoria \u00e9 a unidade institucional respons\u00e1vel por receber, analisar, encaminhar e acompanhar manifesta\u00e7\u00f5es da comunidade universit\u00e1ria e da&#8230;<\/p>\n","protected":false},"author":258,"featured_media":0,"parent":26,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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